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Delivering Happiness: A Path to Profits, Passion, and Purpose (Inglês) Capa Comum – 18 mar 2013
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Sobre o Autor
Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
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Além de ser muito divertido de ler.
Tony é o cara
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I personally really enjoyed this book. It is motivational and opens a path for a completely revised way of thinking about running a business. Profits usually came last for Tony Hsieh, who sold almost everything he had to keep Zappos afloat. As an employee of a business, reading this book makes you jealous of all Zappos employees. Seeing the unique culture that was created at Zappos and seeing how it positively affected customers and the business as a whole is amazing. It was a culture that included employees extremely close to each other, departments that were not separated but unified, a fun loving and relaxed place, and a common goal of being happy while delivering the best service in the world.
There’s not much I didn’t like about this book, it’s incredibly relevant and helpful to anyone thinking or aspiring to become an entrepreneur. The most help the book gives to aspiring entrepreneurs is to realize the overall spectrum of a company, not just profits, but also how to thrive by creating your own core competencies that no one else can replicate.
Hsieh As befits the CEO of a company built on a wide-open corporate culture.
Tony Hsieh has a customer centric in his approach for his company., and keeps the employees happy in order to please the customers.
The book is presented in three sections. In the first section, Hsieh recounts his personal story, including his early childhood and nascent entrepreneurial adventures, including a misguided effort at worm farming.
The second part of the book is devoted to Zappos' legendary corporate culture, especially its 10 core values. He includes the testimony of employees to accompany each of the 10 core values of the company.
The third part of the book covers the sale of Zappos to Amazon.com for $1.2 billion, and the founding of the Zappos Insights program. Hsieh's emails to employees about the passing the management of the company and they are all very enjoyable to read.
In conclusion the book explains how to achieve happiness with the customers as well as the employees.
WordPress recommends this book as a manifesto on delivering better customer service. I did not find a lot of practical advice or actionable insights to that effect in this book.
However, this book reads easily as a short history of the company and as an account of Tony's own life experiences. I enjoyed that aspect. Hence the three stars.
Based on the headlines, it had seemed to me that the author had led a charmed life, turning his midas touch from one business to another. Turns out the truth is very different and author is just as human as the rest of us with the main difference that he has made some very big bets in his life, bets which very nearly went bad. Personally I found this very inspiring.
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