Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (Inglês) CD de áudio – Versão integral, 14 novembro 2014
Detalhes do produto
- Editora : Gildan Media Corporation; Unabridged edição (14 novembro 2014)
- Idioma : Inglês
- ISBN-10 : 1469090937
- ISBN-13 : 978-1469090931
- Dimensões : 13.21 x 1.78 x 14.48 cm
- Avaliações dos clientes:
Descrição do produto
Sobre o Autor
Leonardo Inghilleri is executive vice president and managing partner of West Paces Consulting. A recognized expert on service, Inghilleri created the Ritz-Carlton Leadership Center and Learning Institute and has played an instrumental role at the Ritz-Carlton Hotel Company, Bulgari, and the Walt Disney Company, among other renowned brands.
Micah Solomon has been named by the Financial Post as "a new guru of customer service excellence." He is a top keynote speaker and consultant on customer service issues, the customer experience, and company culture. A successful entrepreneur, he coauthored the book, Exceptional Service, Exceptional Profit. His expertise has been featured in Fast Company, Inc. magazine, Bloomberg Businessweek, Forbes.com, NBC and ABC television programming, and elsewhere. He lives in Seattle.
Lloyd James (a.k.a. Sean Pratt) has been narrating since 1996 and has recorded over six hundred audiobooks. He is a seven-time winner of the AudioFile Earphones Award and has twice been a finalist for the prestigious Audie Award. His critically acclaimed performances include Elvis in the Morning by William F. Buckley Jr. and Searching for Bobby Fischer by Fred Waitzkin, among others.
Avaliação de clientes
Principais avaliações de outros países
It is understood that the exceptional profits will be derived from happy and loyal customers.
It is a very broad and easy read about the hospitality industry.